How we work
Stages of work:
Stages of work:
Gathering Requirements and Defining Client Goals
The client describes the problems they want to solve, the improvements they want to add, and the goals they want to achieve. We consult on possible solutions and service options considering the specifics of the business, provide advice on our services, and present a preliminary commercial proposal.
Preparation and Signing of the Contract and Non-Disclosure Agreement (NDA)
We guarantee the protection of the client's information by signing an NDA. Then, we draft and agree on a service contract detailing the terms and scope of work.
Infrastructure Analysis and 24/7 Monitoring Setup
We conduct a comprehensive audit of the current infrastructure to identify preliminary issues. We prepare a report on the current state and identified risks, along with a roadmap outlining improvement stages. We configure monitoring to track key infrastructure metrics and detect problem areas.
Development and Approval of the Support Plan
We create a customized support and improvement plan based on theclient's requirements. We coordinate the implementation schedule to minimize disruptions to business operations. We also provide a resource reservationand incident preparedness plan.
Infrastructure Maintenance and Support
We implement comprehensive maintenance for all IT infrastructure components: setting up advanced monitoring for servers, networks, databases, and applications, optimizing system performance and resilience, resolving identified issues, and integrating agreed-upon improvements. We conduct regular maintenance, ensurerapid incident response, and support the implementation of new client initiatives to create a sustainable, efficient, and scalable environment.
Reporting on Completed Work
We prepare detailed reports on completed tasks, implemented changes,and achieved results. We provide recommendations for further infrastructure development and optimization.
Our tasks for clients during the work process:
We value our clients' trust and ensure full transparency by clearly explaining planned actions, their impact, and expected results. We provide:
- Information about the current state of the infrastructure, including identified problems, active triggers, charts, and key performance indicators.
- A step-by-step transformation plan, with a clear description of the stages and expected results at each of them, allowing you to understand the final goals and how to achieve them.
- A schedule of planned works, so you can prepare in advance for possible changes and minimize the impact on business processes.
- A list of ongoing works, providing you with the ability to track progress and stay informed of all updates.
We know that any IT infrastructure changes may impact service availability, so we take full responsibility and provide the following SLA guarantees:
- Availability Guarantee: We strive to ensure the continuous operation of your systems and minimize downtime.
- Prompt Communication Guarantee: We are always in touch and ready to provide timely information on any issues.
- Quick Response to Problems: In case of unforeseen situations, we immediately take measures to eliminate them.
- Data and Process Security Guarantees: We ensure the confidentiality and integrity of your information using modern encryption and protection methods. We strictly adhere to procedures that meet high security standards to minimize any possible risks.
- Compensation in Case of SLA Violation: If the terms of the service level agreement are violated due to our fault,we will provide appropriate compensation.
What will you get in the first month
of working with us?
of working with us?
01
First week:
- Conduct a full audit of the current infrastructure and systems without making any changes.
- Set up monitoring of critical systems for immediate problem detection.
- Prepare a detailed report with an analysis of the current state, identified issues, and potential risks.
02
Second week:
- Develop a detailed improvement plan, including configuration changes, problem resolution, and system optimization.
- Agree on the plan with you, discuss possible solutions,and set priorities.
03
Third week:
- Start implementing changes in the infrastructure, including configuration optimization and problem resolution.
- Expand monitoring by adding control over individual systems, services, and processes.
04
Fourth week:
- Complete the main stages of optimization and implementation.
- Set up automated reports and notifications for work transparency.
- Test new solutions to ensure their effectiveness and reliability.