Monitoring and Incident Management
Entrust professional monitoring to our team to ensure 24/7 oversight, rapid incident response, and the stable operation of your infrastructure and services, allowing you to focus on business growth.
- For those who want to hear about issues from a monitoring system, not their clients.
- For those striving for real-time, comprehensive insights into their systems’ status.
- For organizations that prioritize quick issue resolution and minimizing downtime.
- For those who want confidence in the reliability and stability of their projects.
- For companies that require guaranteed availability and high-quality service standards.
We offer tailored solutions with professional 24/7 monitoring, rapid incident management, and detailed reporting, ensuring high levels of reliability and stability for your IT infrastructure.
We understand that effective monitoring is the foundation of a stable and reliable IT infrastructure. Our approach focuses on anticipating issues and resolving them promptly, ensuring high availability and performance for your systems.
We utilize advanced technologies and implement Site Reliability Engineering (SRE) practices, including SLO/SLI monitoring and Error Budget management, to uphold high-quality standards and align with your business goals.
Our monitoring stack includes tools such as Icinga+Nagios, Prometheus, Grafana, and VictoriaMetrics, as well as custom geo-distributed monitoring solutions developed by Yomins. Our team of experts takes an individualized approach to each project, ensuring your specific needs are fully addressed.
Benefits of Working with Us:
- Comprehensive Solution – We take full responsibility for monitoring setup and support, so you don’t have to worry.
- Flexible and Adaptive Configuration – We tailor the monitoring system to your project’s exact requirements.
- Long-Term Data Retention – Metrics are stored for up to 5 years, exceeding industry standards.
- Expert Team – Our specialists have extensive experience and knowledge in monitoring and SRE practices.
- Transparency and Reporting – Regular reports and reviews keep you informed about all processes.
How We Work:
1. Infrastructure Analysis – Assess your current system to identify all requirements.
2. Metric Configuration at All Levels – From hardware to applications and services.
3. Real-Time Monitoring Implementation – Enable instant detection and response to any deviations.
4. Regular Review and Strategy Updates – Continuously improve the system to meet your evolving needs.
What We Monitor:
- Project Availability – Ensure uninterrupted operation of your systems.
- Infrastructure – Servers, cloud resources, and network components.
- Key Services and Applications – Web servers, databases, and software.
- SLO/SLI/Error Budget – Track metrics critical to your business.
- Performance and Load – Monitor resource utilization for efficiency.
Business/Enterprise Only – Advanced Monitoring
- Personalized Dashboards – Custom dashboards for ease of use.
- Custom Performance Metrics – Define unique metrics based on your requirements.
- Client Service Monitoring – Track the quality of services delivered to your clients.
- Network Anomaly Monitoring – Detect and respond to unusual network activities.
- Virtual Machine and Container Monitoring – Ensure optimal performance of virtualized resources.
- Big Data Analytics – Use data analysis for forecasting and optimization.
- Integration with DevOps Processes – Seamlessly align with your CI/CD pipelines.
- IoT Device Monitoring – Extend monitoring capabilities to Internet of Things devices.
If you are already using another monitoring system, we can integrate it with ours, allowing you to retain familiar tools while benefiting from our advanced solutions.
We also configure cloud monitoring using services like DataDog, providing flexibility and scalability in managing your infrastructure.
- Full Visibility into Your Infrastructure – Real-time insights into system status.
- Detailed Performance and Resource Utilization Reports – Empower informed decision-making.
- Optimization Recommendations – Receive actionable steps to enhance performance.
- Improved Reliability and Stability – Achieved through SRE practices and proactive monitoring.
- Confidence and Peace of Mind – Focus on growing your business, knowing your infrastructure is in reliable hands.
Our log management service goes beyond centralized log collection and processing—it takes a proactive approach to maintaining the stability and security of your IT infrastructure. We don’t stop at gathering data: regular, in-depth log analysis enables us to anticipate and resolve potential issues before they impact your business processes.
Using advanced tools like the ELK stack and Loki, we collect logs tailored to your business needs and visualize key data, providing quick and clear access to actionable insights.
Key Benefits:
- Fast Issue Diagnosis – Instantly identify and resolve the root causes of incidents, minimizing downtime.
- Anomaly Detection and Optimization – Identify bottlenecks and anomalies to ensure maximum infrastructure efficiency.
- Change Tracking – Monitor critical changes to maintain stability and compliance.
Our Process:
1. Connect to Core Log Sources – Integrate key sources to monitor OS activity, network devices, and security systems.
2. Create Alerts for Critical Events – Analyze data and set up notifications for events essential to your business.
3. Integrate Additional Sources – Add logs from applications, orchestration and virtualization systems, infrastructure services, CI/CD pipelines, and other critical business-specific services.
- Confidence in Infrastructure Reliability – Continuous monitoring and analysis of all processes ensure uninterrupted operation.
- Full Control Over Changes – Track changes to maintain stability and meet business requirements.
- Timely Alerts on Critical Events – Immediate notifications about key incidents allow swift action and risk minimization.
We swiftly detect, analyze, and resolve incidents to ensure the continuity of your business processes. We guarantee incident response within 10 minutes (per SLA), far exceeding industry standards. Stakeholders are promptly notified of critical incidents and the actions taken, ensuring complete transparency and real-time awareness.
We understand how crucial it is for our clients to have real-time visibility into their projects. Instead of learning about issues from users, you receive instant notifications from our advanced monitoring systems. Simultaneously, our team is already working to resolve the issues, minimizing downtime.
All plans include notification and response to critical events:
- Systems and infrastructure
- Websites and key metrics
- Security events
- Databases and storage
- Network connections and traffic
- Applications and services
- Performance and availability
- Backups and recovery
- Cloud services and integrations
Tools and Methods We Use:
- Yomins Internal Solution – All events are logged in our database, and advanced algorithms determine notification routing and incident escalation.
- Grafana Incident Management – Integrated for clients to provide a user-friendly interface for monitoring and enhanced data visualization and analysis.
- Automation System Integrations (Ansible, Puppet) – Enable rapid response and issue resolution.
- Machine Learning and Predictive Analytics – Forecast and prevent potential incidents before they occur.
- Custom Notifications – Tailored alerts for services based on your specific requirements.
- Detailed Postmortem Reports – Includes incident analysis, impact assessment, mitigation actions, root cause identification, and recommendations for prevention.
- Disaster Recovery Plan Development – Create a clear action plan and timeline for complete system recovery in case of major failures.
- Dedicated Manager – A personal account manager oversees all aspects of your service and ensures top-tier support.
- MTTR/MTTA Optimization – Actively monitor and improve Mean Time to Repair and Mean Time to Acknowledge for faster recovery and response times.
- Advanced Analytical Reports and Forecasts – Powered by big data and analytics for actionable insights.
- Seamless Integration – Align with your internal systems and processes to meet corporate standards and requirements.
- Lightning-Fast Incident Response – Rapid resolution of critical issues.
- Detailed Incident Reports – Comprehensive insights into incidents and resolutions.
- Real-Time Transparency and Control – Full visibility into the status of your systems.
- Reduced Risks and Costs – Minimized downtime and failure-related expenses.